Refund policy
Our Returns Policy
At Wonder Nest, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a simple and straightforward returns process.
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalized products, are non-returnable unless defective.
How to Initiate a Return
- Contact Us: Email our customer service team at info@wondernest.co with your order number and reason for return.
- Receive Return Instructions: We will provide you with detailed instructions on how to return your item(s).
- Ship Your Item: Please ensure the item is securely packaged and ship it to the address provided.
- Refund Process: Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-14 business days. Shipping costs are non-refundable.
Exchanges
If you need to exchange an item for a different size or variant, please follow the same process as returns. We will ship the replacement once the original item is received.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue quickly, either by sending a replacement or issuing a full refund.
For more information, please visit our FAQ page or contact us at info@wondernest.co.
