FAQ's
What payment methods do you accept?
We accept major credit cards, PayPal, and other payment options available at checkout.
What is your return policy?
You can return items within 30 days of receipt. Please visit our Returns page for detailed instructions.
Are your products safe for children?
Yes, all our products meet safety standards and are made from non-toxic materials.
How do I contact customer support?
You can reach us via email at info@wondernest.co or through our Contact Us page.
What is your policy on damaged items?
If your item arrives damaged, please contact us immediately. We will arrange for a replacement or refund.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number to monitor your delivery.
Do you ship internationally?
We ship to Europe and USA. Delivery times vary based on location.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. Contact us as soon as possible for assistance.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee at checkout.
How do I create an account?
Click on the "My Account" link at the top of the page and follow the prompts to create an account.
Shipping Information
We aim to get your orders to you as quickly as possible. Here’s what you need to know about our shipping process:
Processing Time
- Due to high demand, please note that processing times may vary between 1 to 3 days.
- Custom or personalized items may require additional time.
Shipping Options
- Standard Shipping: Delivered within 5-7 business days.
- International Shipping: Delivery times vary based on location. Please allow 5-7 business days for international orders.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. You will see the total shipping cost during checkout.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. Use this number to monitor the delivery status of your order.
Shipping Restrictions
We currently ship to Europe and USA.
Lost or Delayed Orders
If your order is delayed or seems lost, please contact our customer service team at info@wondernest.co, and we will investigate the issue.
For more information, please visit our FAQ page or contact us at info@wondernest.co.
Our Returns Policy
At Wonder Nest, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a simple and straightforward returns process.
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalized products, are non-returnable unless defective.
How to Initiate a Return
- Contact Us: Email our customer service team at info@wondernest.co with your order number and reason for return.
- Receive Return Instructions: We will provide you with detailed instructions on how to return your item(s).
- Ship Your Item: Please ensure the item is securely packaged and ship it to the address provided.
- Refund Process: Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-14 business days. Shipping costs are non-refundable.
Exchanges
If you need to exchange an item for a different size or variant, please follow the same process as returns. We will ship the replacement once the original item is received.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue quickly, either by sending a replacement or issuing a full refund.
For more information, please visit our FAQ page or contact us at info@wondernest.co.
